Terms of
Service

1. Services

48H Live provides digital marketing and web development services, including but not limited to:

• → Starter Landing — single-page website design and development
• → Online Store — e-commerce website design and development
• → Platform Lite — custom web application and business tools
• → ConsultorIA — AI process audit and strategic roadmap (delivered within 48 hours)
• → UGC Content Creation — branded photo and video content for social media and advertising

All service scopes, deliverables, and timelines are confirmed in writing before work begins.

2. Payment Terms

• ✓ Payment is required in full before work begins, unless otherwise agreed in writing.
• ✓ Prices are listed in USD. All transactions are final unless otherwise stated.
• ✓ We accept payment via the methods listed on our website at the time of purchase.
• ✓ Failure to complete payment voids the service agreement and we reserve the right to suspend delivery.
• ✓ For projects over $1,000, a payment schedule (e.g., 50% upfront / 50% on delivery) may be offered at our discretion.

3. Revisions & Scope

• → Each service package includes the number of revisions specified at the time of purchase (typically 2).
• → A revision is defined as a reasonable adjustment within the original agreed scope.
• → Requests that significantly change the scope, add new features, or require substantial redesign will be quoted separately.
• → Revision requests must be submitted within 7 calendar days of delivery. After this window, the project is considered accepted.

4. Delivery & Timelines

• → Estimated delivery timelines are communicated at the start of each project.
• → The 48-hour delivery guarantee for ConsultorIA begins after your onboarding session is completed.
• → Delays caused by the client (e.g., late content submission, delayed feedback, or lack of communication) will extend the delivery timeline accordingly.
• → We are not liable for delays caused by third-party services (hosting providers, payment processors, domain registrars, etc.).

5. Client Responsibilities

The client agrees to:

• ✓ Provide accurate and complete project information, branding assets, and content in a timely manner.
• ✓ Respond to communications within 3 business days to avoid project delays.
• ✓ Ensure they have the rights to all content, images, and materials they provide.
• ✓ Not use the delivered work for illegal, defamatory, or harmful purposes.

6. Intellectual Property

• → Upon receipt of full payment, the client owns the final deliverables produced specifically for their project.
• → We retain the right to display the work in our portfolio and marketing materials unless the client requests otherwise in writing.
• → We retain ownership of all proprietary tools, frameworks, templates, and internal processes used to build the deliverable.
• → Third-party assets (stock photos, fonts, plugins, open-source libraries) are subject to their respective licenses.

7. Refund Policy

• → Refunds are not available once work has begun, as our services involve immediate allocation of time and resources.
• → If we are unable to deliver the agreed service due to our own fault, we will offer a full refund or project credit.
• → ConsultorIA audits are non-refundable once the onboarding session has taken place.
• → Disputes must be raised within 7 days of delivery by emailing hello@48hours.live.

8. Limitation of Liability

48H Live's total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service in question. We are not liable for indirect, incidental, or consequential damages including loss of revenue, loss of data, or business interruption — even if we have been advised of the possibility of such damages.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the project. We will not disclose your business strategy, data, or internal processes to third parties. This obligation survives the termination of the service agreement.

10. Termination

Either party may terminate the service agreement with written notice if the other party materially breaches these terms and fails to remedy the breach within 5 business days. Upon termination, the client will be billed for work completed up to the termination date, and all deliverables produced to that point will be provided.

11. Governing Law

These Terms of Service are governed by applicable law. Any disputes that cannot be resolved amicably will be subject to binding arbitration or the jurisdiction of the courts applicable to the registered location of 48H Live. Both parties agree to attempt good-faith resolution before pursuing legal action.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Continued use of our services after changes are posted constitutes acceptance of the new terms. We will notify clients of material changes via email.